cargo.one, a leading digital platform for air freight bookings, has launched a major product update that leverages AI-driven automation and smart workflows to overhaul the quoting process for freight forwarders. The new tools significantly cut down quote turnaround times, enhance operational efficiency, and boost conversion rates.
Features
The platform now integrates AI to automate quoting from initial customer contact to final booking, freeing teams from repetitive tasks and allowing them to focus on customer relationships and complex shipments. Key updates include: AI-powered quoting automation, an upgraded rate management system that merges live, static, consol, and gateway rates for full door-to-door pricing, centralised workflow management, enabling users to handle quotes and opportunities in one queue with TMS integration.
Users can also request rates directly from airline sales teams within the platform, improving speed and coverage while maintaining control over rate access. Industry leaders, including Röhlig Logistics, Toll, and Logwin, have praised the move toward intelligent automation that enhances human expertise, noting the platform’s ability to unify systems, reduce manual work, and respond faster to customer demands in a competitive freight environment.