Malawi has officially launched its National Single Window (NSW), a pivotal initiative aimed at simplifying and digitising the country’s trade processes. Spearheaded by Hon. Engineer Vitumbiko A.Z. Mumba, the Minister of Trade and Industry, the launch signifies a major advancement in Malawi’s efforts to improve cross-border trade and embrace digital transformation.
National Single Window
The NSW serves as a digital platform that enables traders to submit regulatory documents at a single entry point, reducing the time, cost, and complexity associated with import, export, and transit procedures. This aligns with Malawi’s obligations under international frameworks such as the World Trade Organisation’s Trade Facilitation Agreement (TFA) and the African Continental Free Trade Area (AfCFTA), and supports the country’s ambition to become a strategic trade hub in the region.
Before the launch, comprehensive preparations were undertaken, including the development of the system, stakeholder consultations, and training sessions for users. Further capacity-building efforts are planned to support new users, particularly those applying for trade-related licences and permits.
The initial implementation phase covers the Ministry of Trade and Industry, with six more government agencies set to join in the coming weeks. The rollout is being conducted in stages to ensure smooth integration and effective support for all stakeholders involved.
Businesses and key users were invited to attend the launch, underlining the government’s commitment to stakeholder engagement and user-centered development. Companies are encouraged to begin using the platform and to share feedback that will help improve the system over time.
The NSW is a central component of the Southern Africa Trade and Connectivity Project (SATCP), financed by the World Bank through Malawi’s Ministry of Transport and Public Works. It is designed to interoperate with existing digital systems, including the Malawi Revenue Authority’s ASYCUDA World, as well as electronic payment services and banking networks.
In its first phase, the NSW will be used by seven key Ministries, Departments, and Agencies (MDAs), with plans to extend coverage to 22 agencies by September 2025. The World Bank has invested $6.9 million in this initiative, which is expected to play a crucial role in modernising trade administration, increasing efficiency, and driving economic growth.