The railway operator has introduced its new Board members to key operations, including the siding used to transport coal to the Port of Maputo, as it prepares to finalise its five-year corporate strategy
Eswatini Railways (ESR) is increasing its efforts to invest in operations and improve customer experience, with its new Board members recently taken on a tour of key facilities to gain a better understanding of the organisation’s activities.
The induction tour included a visit to Magomba Mine on Monday, November 9, where the Board viewed ESR’s new railway siding. The siding is being used to transport coal from the mine to the Port of Maputo, providing a rail link for moving the commodity towards the export market.
During the visit, Board members also engaged with the customers to hear feedback and gain insight into how the two organisations work together. The discussions provided an opportunity to understand operational requirements and the role of the railway service in supporting the movement of coal.
The tour also included ESR’s Mpaka operations, particularly its dry port, which forms part of the organisation’s freight and logistics activities.
The visits form part of the induction programme for the new Board, giving members first-hand exposure to the organisation’s operations and the customers it serves.
And the on November 10, the Board joined ESR’s Executive Committee for a strategy session focused on finalising the company’s five-year corporate strategy. The process is expected to provide direction for the organisation’s priorities and business development over the coming years.
ESR said the organisation is working behind the scenes to invest in its business and improve the customer experience.